Terms of service
TERMS AND CONDITIONS OF THE ONLINE STORE
WWW.WOODUSTORE.COM
§ 1
GENERAL PROVISIONS
1. The online store www.woodustore.com operates in accordance with the terms and conditions set out herein.
2. These Terms and Conditions set out the conditions for concluding and terminating Product Sales Agreements and the complaints procedure, as well as the types and scope of services provided electronically by the www.woodustore.com online shop, the rules for providing these services, and the conditions for concluding and terminating agreements for the provision of electronic services.
3. Upon taking steps to use the Electronic Services of the www.woodustore.com Shop, every Service User is obliged to comply with the provisions of these Terms and Conditions.
4. In matters not covered by these Terms and Conditions, the following provisions shall apply:
4.1. the Act on the Provision of Electronic Services of 18 July 2002,
4.2. the Act on Consumer Rights of 30 May 2014,
4.3. the Act on Out-of-Court Resolution of Consumer Disputes of 23 September 2016,
4.4. the Civil Code of 23 April 1964,
4.5. and other relevant provisions of Polish law.
§ 2
DEFINITIONS CONTAINED IN THE TERMS AND CONDITIONS
1. TERMS AND CONDITIONS – these Terms and Conditions of the Shop.
2. STORE – the Service Provider’s online store operating at www.woodustore.com and www.arborkids.pl
3. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Customer via the Store.
4. CONTACT FORM – the form available on the websites www.woodustore.com and www.arborkids.pl, enabling the sending of messages to the Service Provider.
5. REGISTRATION FORM – the form available on the websites www.woodustore.com and www.arborkids.pl, enabling the creation of an Account.
6. ACCOUNT – a collection of resources within the Service Provider’s IT system, identified by a unique username (login) and password, in which the Service User’s data is stored, including information about Orders placed.
7. ORDER FORM – a form available on the websites www.woodustore.com and www.arborkids.pl enabling the placing of an Order.
8. REVIEW SYSTEM – an Electronic Service made available to Customers by the Service Provider, enabling the posting of reviews regarding Products.
9. NEWSLETTER – an Electronic Service allowing the Customer to subscribe to and receive, at the email address provided by the Customer, free information from the Seller regarding Products available in the Shop.
10. SELLER, SERVICE PROVIDER – ARBOR KIDS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, entered in the Register of Entrepreneurs by the District Court for Lublin-Wschód in Lublin, with its registered office in Świdnik, 6th Commercial Division of the National Court Register, under KRS number: 0001031293, registered office address: Aleja Warszawska 171A, 20-824 Lublin, Tax Identification Number (NIP): 9462727528, REGON: 525058020, email address: info@arborkids.pl, telephone number: +48 46 23 712
11. SERVICE USER – a natural person, a legal person or an organisational unit without legal personality, to which the law grants legal capacity, using the Electronic Service.
12. CUSTOMER – a Service User who intends to conclude or has concluded a Sales Agreement with the Seller.
13. CONSUMER – a natural person who enters into a legal transaction with a trader that is not directly related to their business or professional activity.
14. ENTREPRENEUR – a natural person, a legal person or an organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activities in their own name.
15. PRODUCT – a movable item or service available in the Shop, which is the subject of a Sales Contract between the Customer and the Seller.
16. SALES AGREEMENT – a Product Sales Agreement concluded between the Customer and the Seller via the Shop.
17. ORDER – a declaration of intent by the Customer constituting an offer to conclude a Product Sales Agreement with the Seller.
18. PRICE – the value expressed in monetary units which the Customer is obliged to pay
to the Seller for the Product.
§ 3
INFORMATION REGARDING PRODUCTS AND ORDERING THEM
1. The online shop www.woodustore.com sells Products via the internet.
2. The Products offered in the Shop are new, in conformity with the contract, and have been lawfully placed on the Polish market.
3. The information contained on the Shop’s website does not constitute an offer within the meaning of the law. By placing an Order, the Customer makes an offer to purchase a specific Product on the terms set out in its description.
4. The Product price displayed on the Store’s website is given in Polish zlotys (PLN) and includes all components, including VAT. The price does not include delivery costs.
5. The Product price displayed on the Store’s website is binding at the time the Customer places an Order. This price will not change regardless of any price changes in the Store that may occur in relation to individual Products after the Customer has placed an Order.
6. The Seller clearly informs Customers of unit prices, promotions and price reductions on Products. Alongside information about a Product’s price reduction, the Seller displays the lowest price of that Product which was in force during the 30-day period prior to the introduction of the reduction, and if the Product has been offered for sale for less than 30 days – the Seller displays the lowest Price of the Product that was in force during the period from the date the Product was first offered for sale until the date the reduction was introduced.
7. Orders may be placed via the website using the Order Form (Shop www.woodustore.com ) – 24 hours a day, all year round.
8. The Customer is not required to register an Account with the Shop in order to place an Order.
9. A condition of placing an Order in the Shop by the Customer is that they have read the Terms and Conditions and accepted their provisions at the time of placing the Order.
10. Products on promotion (sale) are available in limited quantities and Orders for them will be processed in the order in which they are received until stocks of the relevant Product are exhausted.
§ 4
CONCLUSION OF THE SALES AGREEMENT
1. In order to conclude a Sales Agreement, the Customer must first place an Order using the methods provided by the Seller in accordance with § 3(7) and (9) of the Terms and Conditions.
2. Upon receipt of the Order, the Seller shall immediately confirm its receipt.
3. Confirmation of receipt of the Order referred to in point 2 of this paragraph binds the Customer to their Order. Confirmation of receipt of the Order is provided by email.
4. The confirmation of receipt of the Order contains:
4.1. confirmation of all essential elements of the Order,
4.2. a withdrawal form,
4.3. these Terms and Conditions containing information on the right to withdraw from the contract.
5. Upon the Customer’s receipt of the email referred to in point 4 of this paragraph, a Sales Contract is concluded between the Customer and the Seller.
6. Each Sales Agreement shall be confirmed by a proof of purchase (VAT invoice), which shall be enclosed with the Product and/or sent by email to the Customer’s email address provided in the Order Form.
§ 5
PAYMENT METHODS
1. The Seller offers the following payment methods:
1.1. payment by traditional bank transfer to the Seller’s bank account,
1.2. payment via an electronic payment system (Przelewy24.pl), (paypay.pl),
(stripe.com).
1.3. payment on delivery to the supplier, i.e. cash on delivery.
2. In the case of payment by traditional bank transfer, the payment should be made to bank account number: 38109025900000000153761288 (Bank SANTANDER S.A.)
ARBOR KIDS SPÓŁKA Z
OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ,
Aleja Warszawska 171A,
20-824 Lublin,
NIP: 9462727528.
Please enter “Order No. …” in the transfer reference.
3. In the case of payment via an electronic payment system, the Customer shall make payment before the Order is processed. The electronic payment system allows payment by credit card or instant bank transfer from selected Polish and foreign banks.
4. In the case of cash on delivery, the parcel is dispatched once the address details have been verified. The Customer is obliged to pay for the Order and collect the Product from the delivery person.
5. The Customer is obliged to pay the price under the Sales Contract within 3 working days of the date of its conclusion, unless the Sales Contract provides otherwise.
6. If the payment methods described in points 1.1 and 1.2 of this paragraph are selected, the Product will only be dispatched once payment has been made.
§ 6
COST, DELIVERY TIME AND METHODS OF PRODUCT DELIVERY
1. The delivery costs for the Product, which are borne by the Customer, are determined during the Order placement process and depend on the chosen payment method and delivery method for the purchased Product.
2. The delivery time for the Product comprises the time taken to prepare the Product and the time taken for the carrier to deliver the Product:
2.1. The time taken to prepare the Products is between 1 and 2 working days from the moment:
a) the funds paid under the Sales Agreement are credited to
the Seller’s account
b) or the transaction is successfully authorised by the electronic payment system
c) or the Seller’s acceptance of the Order for fulfilment in the case of
cash on delivery,
2.2. Delivery of Products constituting movable property by the carrier takes place within the timeframe declared by the carrier, i.e. within 1 to 3 working days from the moment the parcel is dispatched (delivery takes place exclusively on working days, excluding Saturdays, Sundays and public holidays). 3. Products purchased in the Shop are dispatched via a courier company.
§ 7
PRODUCT COMPLAINTS
1. Complaints under warranty.
1.1. All Products offered in the Shop are covered by the seller’s lifetime warranty, valid within the territory of the Republic of Poland,
1.2. the warranty period is calculated from the date of delivery of the Product to the Customer,
1.3. The document entitling the Customer to warranty protection is the warranty card or proof of purchase,
1.4. details of the guarantor, specific information regarding the goods covered by the guarantee, details of the duration and terms of the guarantee, as well as the rights to which the Customer is entitled under the guarantee – are set out in the guarantee certificate attached to the Product or available on the Shop’s website,
1.5. The warranty does not exclude the rights of the Consumer and the entity referred to in § 10 of the Terms and Conditions arising from the Product’s non-conformity with the Sales Contract, as set out in the Consumer Rights Act, which are vested in the Consumer and the entity referred to in § 10 by operation of law.
2. Complaints regarding the Product’s non-conformity with the contract.
2.1. The basis and scope of the Seller’s liability towards a Customer who is a Consumer or the entity referred to in § 10 of the Terms and Conditions due to the Product’s non-conformity with the contract are set out in the Consumer Rights Act of 30 May 2014,
2.2. The basis and scope of the Seller’s liability towards a Customer who is an Entrepreneur, as referred to in § 9, in respect of the warranty are set out in the Civil Code of 23 April 1964,
2.3. The Seller is liable to a Customer who is a Consumer or an entity referred to in § 10 of the Terms and Conditions for any lack of conformity of the Product with the contract existing at the time of delivery of the Product and discovered within 2 years of that time, unless the shelf life of the Product specified by the Seller or persons acting on its behalf is longer,
2.4. Notification of the Product’s lack of conformity with the contract and the submission of a relevant claim may be made by email to the address: info@arborkids.pl
2.5. The above email should contain as much information and detail as possible regarding the subject of the complaint, in particular the nature and date of the defect, as well as contact details. The information provided will significantly facilitate and expedite the Seller’s handling of the complaint,
2.6. In order to assess the Product’s non-conformity with the contract, the Consumer or the entity referred to in § 10 of the Terms and Conditions is obliged to make the Product available to the Seller, and the Seller is obliged to collect it at its own expense,
2.7. The Seller shall respond to the Customer’s request without delay, no later than within 14 days of receipt,
2.8. In the case of a complaint from a Customer who is a Consumer or an entity referred to in § 10 of the Terms and Conditions, failure to consider the complaint within 14 days of its submission shall be deemed to constitute acceptance of the complaint,
2.9. A Customer who is a Consumer or an entity referred to in § 10 may first demand that the Seller replace or repair the Product. The Customer may demand a price reduction or withdrawal from the contract only in the cases specified in the Consumer Rights Act of 30 May 2014 (including, inter alia, where the non-conformity
of the goods with the contract is significant, where the Seller has refused to bring the goods into conformity with the contract, or where the non-conformity of the goods with the contract persists despite the Seller having already attempted to bring the goods into conformity with the contract),
2.10. in connection with a justified complaint by a Customer who is a Consumer or an entity referred to in § 10 of the Terms and Conditions, the Seller shall, as appropriate:
a) cover the costs of repair or replacement and redelivery of the Product to the Customer,
b) reduce the price of the Product (the reduced Price must be in proportion to the Price of the goods in conformity with the contract relative to the goods not in conformity with the contract) and shall refund the value of the reduced Price to the Consumer or the entity referred to in § 10 no later than 14 days from receipt of the notice of Price reduction from the Consumer or the entity referred to in § 10,
c) in the event of withdrawal from the contract by the Consumer or the entity referred to in § 10 – the Seller shall refund the Product Price to them no later than 14 days from the date of receipt of the returned goods or proof of their return. In the event of withdrawal from the contract, the Consumer or the entity referred to in § 10 is obliged to return the goods to the Seller immediately at the Seller’s expense,
2.11. the response to a complaint shall be provided on paper or another durable medium, e.g. by email or SMS.
§ 8
RIGHT TO WITHDRAW FROM THE CONTRACT
1. Subject to point 10 of this paragraph, a Customer who is also a Consumer or an entity referred to in § 10 of the Terms and Conditions, and who has concluded a distance contract, may withdraw from it without giving reasons by submitting an appropriate statement within 14 days. To meet this deadline, it is sufficient to send the notice of withdrawal from the contract provided by the Shop.
2. In the event of withdrawal from the contract, the Sales Contract shall be deemed not to have been concluded, and the Consumer or the entity referred to in § 10 of the Terms and Conditions shall be obliged to return the Product to the Seller or hand it over to a person authorised by the Seller to collect it without delay, but no later than 14 days from the date on which the contract was withdrawn, unless the Seller has offered to collect the Product themselves. To meet the deadline, it is sufficient to dispatch the Product before it expires.
3. In the event of withdrawal from the Sales Contract, the Product must be returned to the following address:
Wyryki-Połód 122D, 22-205 Wyryki-Połód.
4. The Consumer or the entity referred to in § 10 of the Terms and Conditions shall be liable for any reduction in the value of the Product resulting from its use in a manner exceeding that necessary to ascertain the nature, characteristics and functioning of the Product, unless the Seller failed to inform the Consumer or the entity referred to in § 10 regarding the manner and time limit for exercising the right of withdrawal, nor provided them with a model withdrawal form. In order to ascertain the nature, characteristics and functioning of the Products, the Consumer or the entity referred to in § 10 of the Terms and Conditions should handle and inspect the Products only in the same way as they would in a physical shop.
5. Subject to points 6 and 8 of this paragraph, the Seller shall refund the value of the Product together with the delivery costs using the same method of payment as that used by the Consumer, unless the Consumer or the entity referred to in § 10 of the Terms and Conditions has expressly agreed to a different method of refund which does not entail any costs for them. Subject to point 7 of this paragraph, the refund shall be made without undue delay, and at the latest within 14 days of the Seller receiving the notice of withdrawal from the Sales Contract.
6. If the Consumer or the entity referred to in § 10 of the Terms and Conditions has chosen a method of delivery for the Product other than the cheapest standard delivery method offered by the Shop, the Seller is not obliged to reimburse them for the additional costs incurred.
7. If the Seller has not offered to collect the Product from the Consumer or the entity referred to in § 10 of the Terms and Conditions, it may withhold the refund of payments received from the Consumer until the goods are returned or the Consumer or the entity referred to in § 10 of the Terms and Conditions provides proof of their return, whichever occurs first.
8. The Consumer or the entity referred to in § 10 of the Terms and Conditions withdrawing from the Sales Contract, in accordance with point 1 of this paragraph, shall bear only the costs of returning the Product to the Seller.
9. The fourteen-day period within which the Consumer or the entity referred to in § 10 of the Terms and Conditions may withdraw from the contract shall be calculated:
9.1. for a contract under which the Seller delivers the Product and is obliged to transfer ownership thereof – from the day on which the Consumer or the entity referred to in § 10 of the Terms and Conditions (or a third party designated by them other than the carrier) took possession of the Product,
9.2. for a contract covering multiple Products delivered separately, in batches or in parts – from the date on which the last Product, batch or part thereof was taken into possession,
9.3. for a contract involving the regular delivery of a Product for a specified period – from the date on which the first Product was taken into possession,
9.4. for other contracts – from the date of conclusion of the contract.
10. The right to withdraw from a distance contract shall not apply to a Consumer or an entity referred to in § 10 of the Terms and Conditions in the case of a Sales Contract:
10.1 where the subject matter of the performance is non-prefabricated goods, manufactured to the Consumer’s specifications or serving to satisfy their individual needs,
10.2 where the subject of the performance is goods delivered in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery,
10.3 where the subject of the supply is goods which, after delivery, due to their nature, are inseparably combined with other items,
10.4 for the provision of services for which the Consumer is obliged to pay the price, if the trader has fully performed the service with the Consumer’s express and prior consent, and the Consumer was informed before the service began that they would lose the right to withdraw from the contract once the trader had performed the service, and acknowledged this,
10.5 where the subject of the service is goods liable to deteriorate rapidly or having
a short shelf life.
11. Both the Seller and the Customer are entitled to withdraw from the Sales Contract in the event that the other party fails to fulfil its obligation within a strictly specified time limit.
§ 9
PROVISIONS RELATING TO BUSINESS CUSTOMERS (B2B)
1. This section contains provisions relating exclusively to business customers who are not covered by the protection afforded by the Consumer Rights Act, as referred to in § 10 of the Terms and Conditions.
2. The Seller has the right to withdraw from a Sales Agreement concluded with a Customer who is not a Consumer within 14 working days of the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving any reason and does not give rise to any claims on the part of the Customer who is not a Consumer against the Seller.
3. The Seller has the right to restrict the payment methods made available to Customers who are not Consumers, including the right to require prepayment of part or all of the sale price, regardless of the payment method chosen by the Customer and the fact that a Sales Agreement has been concluded.
4. The benefits and risks associated with the Product, as well as the risk of accidental loss or damage to the Product, pass to the Customer who is not a Consumer upon the Seller’s handover of the Product to the carrier. In such a case, the Seller shall not be liable for any loss, shortage or damage to the Product occurring from the moment the Product is accepted for carriage until it is handed over to the Customer, nor for any delay in the carriage of the consignment.
5. Where the Product is sent to the Customer via a carrier, a Customer who is not a Consumer is obliged to inspect the consignment in a timely manner and in the manner customary for consignments of this kind. If the Customer finds that the Product has been lost or damaged during transport, they are obliged to take all necessary steps to establish the carrier’s liability.
6. The Service Provider may terminate the contract for the provision of the Electronic Service with immediate effect and without giving reasons by sending a notice of termination to the Service Recipient who is not a Consumer.
§ 10
PROVISIONS CONCERNING ENTREPRENEURS WITH CONSUMER RIGHTS
1. An entrepreneur operating a sole proprietorship (this paragraph does not apply to commercial companies) is covered by the protection provided for in the Consumer Rights Act, provided that the contract they enter into with the Seller is directly related to their business activity, but it is clear from the content of that contract that it is not of a professional in nature, arising in particular from the subject of their business activity.
2. The self-employed person referred to in point 1 of this paragraph is covered solely in respect of:
2.1. unfair contract terms,
2.2. liability for the Product’s lack of conformity with the contract,
2.3. the right to withdraw from a distance contract,
2.4. rules concerning contracts for the supply of digital content or digital services.
3. The trader referred to in point 1 of this paragraph loses their rights under consumer protection where the Sales Contract concluded with the Seller is of a commercial nature, which is verified on the basis of that trader’s entry in the Central Register and Information on Economic Activity of the Republic of Poland, in particular the codes of the Polish Classification of Activities indicated therein.
4. The traders referred to in point 1 of this paragraph are not covered by the institutional protection provided to Consumers by district consumer ombudsmen or the President of the Office of Competition and Consumer Protection (UOKiK).
§ 11
TYPE AND SCOPE OF ELECTRONIC SERVICES
1. Through the Shop, the Service Provider enables the use of Electronic Services such as:
1.1. concluding Product Sales Agreements,
1.2. maintaining an Account in the Shop,
1.3. the Review System,
1.4. the Newsletter,
1.5. sending messages via the Contact Form.
2. The provision of Electronic Services to Service Users in the Shop is subject to the terms and conditions set out in the Terms and Conditions.
3. The Service Provider has the right to place advertising content on the Shop’s website. Such content forms an integral part of the Shop and the materials presented therein.
§ 12
TERMS AND CONDITIONS FOR THE PROVISION OF AND CONCLUSION OF CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES
1. The provision of the Electronic Services specified in § 11(1) of the Terms and Conditions by the Service Provider is free of charge.
2. The term for which the contract is concluded:
2.1. a contract for the provision of an Electronic Service consisting of enabling the placing of an Order in the Shop is concluded for a fixed term and terminates upon the placing of an Order or the cessation of placing Orders by the Customer,
2.2. The contract for the provision of the Electronic Service consisting of maintaining an Account in the Shop is concluded for an indefinite period. The contract is concluded when the Customer submits the completed Registration Form,
2.3. The contract for the provision of an Electronic Service consisting of the use of the Review System is concluded for a fixed term and terminates upon the posting of a review or the Service User ceasing to use this Service,
2.4. The contract for the provision of an Electronic Service consisting of the use of the Newsletter is concluded for an indefinite period,
2.5. The contract for the provision of the Electronic Service consisting of the ability to send messages to the Service Provider via the Contact Form is concluded for a fixed term and terminates upon the sending of a message or the Service User ceasing to send messages.
3. Technical requirements necessary for interaction with the IT system used by the Service Provider:
3.1. a computer (or mobile device) with internet access,
3.2. access to email,
3.3. a web browser,
3.4. Cookies and JavaScript enabled in the web browser.
4. The Customer is obliged to use the Shop in a manner consistent with the law and good practice, whilst respecting the personal rights and intellectual property rights of third parties.
5. The Customer is obliged to provide data that is true and accurate.
6. The Customer is prohibited from providing unlawful content.
§ 13
COMPLAINTS RELATING TO THE PROVISION OF ELECTRONIC SERVICES
1. The Customer may submit complaints relating to the provision of Electronic Services via the Shop by email to the following address: info@arborkids.pl
2. The email should contain as much information and detail as possible regarding the subject of the complaint, in particular the nature and date of the issue, as well as contact details. The information provided will significantly facilitate and expedite the Service Provider’s handling of the complaint.
3. The Service Provider shall consider the complaint without delay, no later than within 14 days of its submission.
4. The Service Provider’s response to the complaint shall be sent to the Service User’s email address provided in the complaint form or by any other means specified by the Service User.
§ 14
TERMS AND CONDITIONS FOR TERMINATING CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES
1. Termination of a contract for the provision of an Electronic Service:
1.1. A contract for the provision of a continuous and open-ended Electronic Service (account management, newsletter) may be terminated,
1.2. The Customer may terminate the contract with immediate effect and without giving reasons by sending a relevant statement via email to: info@arborkids.pl or by deleting the Account,
1.3. The Service Provider may terminate a contract for the provision of a continuous and open-ended Electronic Service if the Service User breaches the Terms and Conditions, in particular if they provide unlawful content following an unsuccessful prior request to cease such breaches, setting a reasonable deadline. In such a case, the contract shall expire 7 days after the date of submission of the notice of termination (notice period),
1.4. Termination shall result in the cessation of the legal relationship with effect for the future.
2. The Service Provider and the Service Recipient may terminate the contract for the provision of the Electronic Service at any time by mutual agreement.
§ 15
INTELLECTUAL PROPERTY
1. All content published on the website at www. woodustore.com is protected by copyright and (subject to § 15(3) and content posted by Service Users, used under licence, transfer of economic copyright or fair use) is the property of ARBOR KIDS SPÓŁKA Z OGRANICZONĄ
LIMITED LIABILITY COMPANY, entered in the Register of Entrepreneurs by the District Court for Lublin-Wschód in Lublin, with its registered office in Świdnik, 6th Commercial Division of the National Court Register, under KRS number: 0001031293, registered office address: Aleja Warszawska 171A, 20-824 Lublin, VAT No.: 9462727528, REGON: 525058020. The Customer shall bear full liability for any damage caused to the Service Provider resulting from the use of any content from the website www.woodustore.com without the Service Provider’s consent.
2. Any use by any person, without the Service Provider’s express written consent, of any element constituting the content of the website www.woodustore.com constitutes an infringement of the Service Provider’s copyright and shall result in civil and criminal liability.
3. All trade names, product names, company names and their logos used on the Shop’s website at www.woodustore.com belong to their respective owners and are used solely for identification purposes. They may be registered trademarks. All materials, descriptions and photographs presented on the Shop’s website at www.woodustore.com are used for information purposes only.
§ 16
FINAL PROVISIONS
1. Contracts concluded via the Shop are governed by Polish law.
2. Should any provision of these Terms and Conditions be found to be inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the contested provision.
3. Any disputes arising from Sales Agreements between the Shop and Customers shall be resolved in the first instance through negotiation, with the intention of reaching an amicable settlement, taking into account the Act on Out-of-Court Resolution of Consumer Disputes. However, if this is not possible, or is unsatisfactory to either party, disputes shall be resolved by the competent common court, in accordance with point 4 of this paragraph.
4. Judicial resolution of disputes:
4.1. Any disputes arising between the Service Provider and the Service Recipient (Customer) who is
also a Consumer or an entity referred to in § 10 of the Terms and Conditions shall be
submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of 17
November 1964,
4.2. Any disputes arising between the Service Provider and the Service Recipient (Customer) who is not
at the same time a Consumer, as referred to in § 9 of the Terms and Conditions, shall be submitted to the court having jurisdiction over the Service Provider’s registered office.
5. A Customer who is a Consumer also has the right to use out-of-court dispute resolution methods, in particular by submitting, following the conclusion of the complaint procedure, a request to initiate mediation or a request for the case to be heard by an arbitration court – the form can be downloaded from the website http://www.uokik.gov.pl/download.php?plik=6223
A list of Permanent Consumer Arbitration Courts operating under the Provincial Inspectorates of Trade Inspection is available on the website: http://www.uokik.gov.pl/wazne_adresy.php#faq596. The consumer may also seek free assistance from the district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection. Out-of-court enforcement of claims following the conclusion of the complaints procedure is free of charge.
6. In order to resolve the dispute amicably, the consumer may, in particular, submit a complaint via the ODR (Online Dispute Resolution) platform, available at
the following address: http://ec.europa.eu/consumers/odr/